In an era where automotive innovation is reshaping the way we drive and the way we think about transportation, the right engineering partner can make all the difference. ALTEN Technology understands that navigating the complexities of today’s automotive landscape requires not just expertise, but also a flexible, tailored, and forward-thinking approach. This is especially beneficial during times when your workload is high, resources scarce, and time to develop a detailed statement of work (SoW) is limited. Partnering with an engineering services firm with local technical direction and global consultants enables you to kick-start a program inside the firm’s engineering service center.
What is a Service Center?
ALTEN Technology’s service center model is here to make your life easier, because you can begin an engagement with only a basic outline of requirements. A service center is a team of professionals based in multiple locations with a single point of technical direction in the US. It leverages competencies around the world without sacrificing the quality associated with on-site work and project management in the same time zone. ALTEN Technology’s service centers enable you to delegate tasks and personnel management while maintaining the quality of deliverables. At the start of the engagement, ALTEN Technology uses T&M billing and later transitions to deliverable-based billing. We offer engineering delivery center offices in several countries, including the US, nearshore in Mexico, offshore in India, plus other locations around the world. We provide technical direction, oversight on deliverables, and project execution with regular project updates. You get the specific expertise and technical oversight you need without having to write a formal and detailed SoW. What’s more, ALTEN Technology can help create a detailed SoW or create deliverables on your behalf.
Benefits of an Engineering Service Center
Service centers provide a host of benefits to your organization, including flexibility and cost savings. The flexibility to start working on projects quickly in a T&M or not-to-exceed fashion gives you supplemental resources without committing to a full head on-site. Because the work is executed in our facilities, some of which are certified to ISO 9001/AS9100 and ISO 13485, you aren’t responsible for the overhead costs associated with providing office space, testing space, etc. Additionally, this arrangement allows you to flex up and down in workload options depending on the needs of your project. If you need 20 engineers for a few weeks over a six-month period, a service center can easily accommodate that.
Another key value of the service center model is the way it can be tailored to provide the high-quality support you require while leveraging the cost savings of working with nearshore and offshore teams. Regardless of whether you’re looking for support based in the US, Mexico, India, Eastern Europe, or beyond, the team of professionals always has a single point of technical management in the US. The US-based technical leadership interfaces with the client and with the engineers executing the project, ensuring projects are managed with the same amount of rigor and details don’t slip through the cracks, regardless of where they are executed.
For example, we have created a service center based on connectivity and infotainment expertise for a large OEM client. We set up technical direction in the US and assembled a US team geographically close to the client, a Mexico team to provide cost savings within a close time zone, and an India team to provide best-cost support. This support empowered the OEM to fast-track the development of their next-generation vehicles, featuring cutting-edge infotainment systems that set a new standard for innovation and user experience.
Leveraging ALTEN Technology’s service center model is a great option when you require support fast but only have a rough idea of your needs and don’t have the bandwidth to quantify and measure deliverables in an SoW. Get in touch to learn more about how you can give us direction and receive the engineering support and technical management to get the work done.