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Technical Support Engineer

Mobile , Alabama

Job Category: Electrical Engineering

Company: Alten

Job Id: 3791

Status: Full-Time - OnSite


We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.


ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.


When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.



Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Implement equipment traceability solutions on the customer site.

  • Provide technical support (e-mail, telephone). Phone Support (Operation Support, Diagnostic Support).

  • Analyze requests and advise the customer remotely when operating our solutions.

  • Deploy on-site user solutions: support, setup and training.

  • Drive software application deployment and updates.

  • Manage the relationship with customers and/or service providers.

  • Test applications for safety, reliability, performance.

  • Contribute to corrective maintenance (diagnosis, error reporting and corrections follow-up).



  • Bachelor’s degree or experience in IT.

  • Have at least 2 years of experience with IT.



The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Knowledge of Windows Server and Linux (Ubuntu, RedHat, CentOS).

  • Able to provide technological expertise.

  • Project management skills are a plus.

  • Able to teach the technicians on the Marking of the RFID tools.

  • Creation of import file with Excel/Sheets.

  • Test and validate the layout.

  • DIY tasks on the trolleys and computers.

  • Strong interpersonal, service and teamwork skills are imperative.

  • Technical curiosity and autonomy.

  • Ability to communicate, pedagogy.


Desired skills

  • Operational in both written and oral French.

  • Knowledge of collaborative work software, virtualized environments.

  • Knowledge of RFID technology.

  • Knowledge of SAP.


Location: Mobile, AL




ALTEN Technology is a an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.