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IT System Engineer / System Administrator

Mobile , Alabama

Job Category: Aerospace

Company: Alten

Job Id: 3787

Status: Full-Time - OnSite


We’re ALTEN Technology USA, an engineering company that provides solutions for engineering, technology, and product development projects. For decades, we’ve been helping our clients develop products that are changing the world, whether that’s by shaping the future of space exploration, saving lives with medical devices that set a new standard of care, or creating the fully autonomous electric taxi of tomorrow. Our team of more than 600 people works across industries including aerospace, medical devices and life sciences, unmanned systems and robotics, automotive OEM and tier 1 suppliers, commercial vehicle, electric vehicles, rail, and more. Our offices across the US have different industry focuses and engage with our clients in different ways, ranging from working on-site at client facilities to performing product development at our delivery centers.


ALTEN Group, our parent company, has been a leader in engineering and information technology for more than 30 years. ALTEN Group operates in 30 countries across Europe, North America, Asia, Africa and the Middle East and employs more than 36,000 people, 88% of whom are engineers. The company covers the whole development cycle and offers a choice of service levels, from technology consulting to complete project outsourcing.


When you join ALTEN Technology USA, you join a group of people passionate about collaborating to solve some of the world’s most technical engineering challenges. Our success is tied to taking care of our employees by building relationships and providing opportunities for mentorship and career growth. We offer comprehensive benefits for all full-time employees, including medical, dental, and vision insurance; a 401(k) plan with employer matching; paid time off (PTO); paid parental leave; and mentorship to help you take your career to the next level. You don’t have to take our word for it that we are a great place to work—we were named on the 2023 Top Workplaces list thanks to feedback from our proud employees.



Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Integrated in the technical support service of our customer on the site of Mobile the support Engineer will have for main missions:

    • Implement equipment traceability solutions on the customer site

    • Provide technical support (e-mail, telephone).

  • Analyze requests and advise the customer remotely when operating our solutions.

  • Deploy on-site user solutions: support, setup and training.

  • Drive software application deployment and updates.

  • Manage the relationship with customers and/or service providers.

  • Test applications for safety, reliability, performance.

  • After-sales customer support

    • Phone Support (Operation Support, Diagnostic Support).

    • Contribute to corrective maintenance (diagnosis, error reporting and corrections follow-up).

    • Ensure scalable system maintenance.

  • You will be working with the following:

    • Business Engineers/Industrial Project Manager, providing customer business expertise.

    • Architects/IT manager, guaranteeing the quality of the deliverables and driving transversal/product developments.

    • An R&D team, who will take care of the deliverables needed for the project (among others). 



  • IT: 2 years (Required)

  • Bachelor’s degree or experience in IT 



The requirements listed below are representative of the knowledge, skills, and/or abilities required.

  • Able to support the customer in handling solutions by providing technical expertise.

  • Knowledge of Windows Server and Linux (Ubuntu, RedHat, CentOS)

  • Strong interpersonal, service and teamwork skills are imperative.

  • Technical curiosity and autonomy.

  • Ability to communicate, pedagogy. 


Desired skills

  • Operational in both written and oral French.

  • Knowledge of collaborative work software, virtualized environments.

  • Knowledge of RFID technology.

  • Knowledge of SAP.


Additional Information:

List of tasks

  • Project management skills (But not directly the project manager).

  • Teach the technicians on the Marking of the RFID tools.

  • Preparation of tools for the MI (Intelligent Mousse).

  • Creation of import file with Excel/Sheets.

  • Import the file into the web server.

  • Create the layout for the tools in the trolley.

  • Test and validate the layout.

  • Do the outline of the tools with a pencil and add the CMS (Internal product number) for the machining of the mousse.

  • Integrate the mousse into the trolley and do a final validation of the layout.

  • Teach the Aerospace training team on how to use the trolleys.

  • DIY tasks on the trolleys and computers.

Daily tasks

  • Meetings with different teams for the implementation  

  • Meeting between FAL LAB (maintenance team who are doing the tagging) and the tool shop (Weekly).

  • Weekly between Aerospace and our customer.

  • Point quality and production (Weekly).

  • For the IT side they would need a basic to intermediate understanding of Windows 10. There is no scripting involved but a plus would be to understand Log files to identify errors and problems. Linux is used backend, but it is not necessary for them to understand it but again it would be a plus.

  • Activity: Marking and RFID Layout including:

  • Tool logistics (validation of upstream customer prerequisites)

  • RFID marking (chip installation, chip protection, RFID validation, BDD registration) of tools distributed among .

  • Installation of 100 servants (validation of the positioning of the tools by the customer + RFID/MI perf validation + creation of plans for foam cutting)

  • Referencing of data, procedures and monitoring of progress (weekly reporting)



ALTEN Technology is a an Equal Opportunity Employer. Our Policy is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual’s age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.